Shipping policy

Shipping is R55 anywhere in Gauteng, R65 for other main centres and R100 for outlying areas.

Delivery
1.  As buyer, you indicate where in South Africa you require delivery, as well as contact numbers to be used in connection with delivery.
2. Your parcel will be delivered to the address you specify in the checkout process. In the case of pick up point delivery, your order will be delivered to your selected pick up point.
3. If nobody is present at the address at the time of delivery, our courier will on the second attempt of delivery leave a note (in the letterbox if a residential address) to indicate that there was an attempted delivery.
4. The courier will try once more (third attempt), and if at that time there is still no one to sign for the parcel, the parcel will be returned to our warehouse and a return will be processed for the goods. You will be contacted in order to confirm the refund method you would prefer.
5. Should a delivery fee have been charged on the order, this will not be reimbursed, given that the courier has attempted delivery on numerous occasions.
6. In the case of pick up point delivery, if the parcel is not collected within 8 calendar days of being delivered, the parcel will be returned to our warehouse and a return will be processed for the goods. You will be contacted in order to confirm the refund method you would prefer.
7. Unless we inform you otherwise, before you place your order and before the final confirmation, the estimated maximum delivery time for an order in South Africa – for Standard delivery is 10 working days.
8.   As outlined above, all Fashion World standard deliveries take place during business hours, i.e. there are no deliveries over weekends or on public holidays. Please take this into consideration when selecting your delivery address.

Click & Collect 

1. This option allows you to save on courier fee, by paying online and collecting in store. Simply select your nearest Fashion World Store and have your favourite items delivered to a store of your choice.
2. Delivery to store takes between 5-7 working days.
3. You will be notified via whatsapp, email or telephone, once your parcel reaches the store of your choice.
4. Upon reaching the store, kindly provide proof of identification.

Delivery completed
1. A delivery is considered complete as soon as the parcel is accepted and signed for either by the customer or by an individual on the customer’s behalf at the specified delivery address.
2. It is your responsibility, as buyer, to ensure that you or the intended receiver of the gift (when applicable) inspect(s) the parcel on arrival and makes known any justifiable complaints. The receiver has the right to refuse the parcel if it appears to have been opened or if it has clearly been damaged.
3. Such complaints and claims must be brought to the attention of Fashion Worldly calling our call centre at [x].

Lost parcels
1. In the event that a parcel is declared missing, should stock be available, a replacement order will be sent to the customer via the intended original delivery method.
2. If stock is not available, the order (at Rand value paid) plus any relevant delivery fee will be refunded.
3. Fashion World will contact the customer in both cases to advise possible delays and/or preferred refund method.